Kundenbetreuung 👉 🕘 Montag bis Donnerstag: 08:00 – 17:00 Uhr | 🕘 Freitag: 08:00 – 15:00 Uhr | 📞 Telefon: +49 (0) 2554 912 983 9 | 📧 E-Mail: [email protected]
Customer Support
🕘 Monday to Thursday:
08:00 – 17:00 hrs
🕘 Friday:
08:00 – 15:00 hrs
📞 Telephone:
+49 (0) 2554 912 959 6
📧 E-Mail:
[email protected]
FAQ - Frequently Asked Questions
1. General Questions
1.1 Who is behind frigopartners.com?
We are an E-Commerce company specialising in Refrigeration, Air Conditioning and Ventilation Technology - H+H Kältetechnik GmbH. Our team consists of experienced experts who will help you choose the right Appliances and Solutions. We offer you both First-Class Products and Competent Service for all aspects of Refrigeration Technology.
1.2 Do I need a Customer Account to Order from you?
You can Order from us both as a Guest and via a Registered Customer account. However, having your own account has its advantages: You can track your Orders, Order History, Repeat Orders, Faster Ordering processes, Special Conditions and Access to Possible Special promotions.
My Customer Account
How do I set up a Customer Account with Frigopartners?
Set up Customer Account
Would you like to open a customer account with us? Simply click on Account in the top right-hand corner of the website. Then fill in all the fields marked with an * under I'm a New Customer. As soon as you log in to your Refrigeration Technology Shop Account, you will only need your E-Mail Address and Password.
You can view, change or add to your data at any time in your Customer Account. Alternatively, you also have the option of Creating a New Account during the order process: Simply complete the fields marked with an * in the checkout and then tick the Create Customer Account box.
How do I change My Address in My Customer Account?
Change Address
Please log in to your Customer Account first. Then go to the Addresses section to change your Billing or Delivery Address or add New Addresses.
How do I change My User Data?
Please log in to your Customer Account first. You can then Change and Manage your user data under Personal Profile.
How can I log in to Frigopartners.com?
Login
To log in to your Customer Account at Frigopartners.com, click on Account above. Then enter your E-Mail Address and Password. Once you have successfully Logged in, you will be taken directly to your Customer Account.
I have forgotten My Password. How can I reset it?
Forgotten Password
If you have forgotten your Password, please click on the I have forgotten My Password button when logging in and follow the Instructions.
How can I have My Customer Account deleted?
Delete Customer Account
If you would like to Delete Your Customer Account at Frigopartners.com, please contact our Customer Service on +49 (0) 2554 912 959 6 or send an E-Mail to [email protected].
Order
Can I only Order as a Registered Customer?
Customer Account Required?
You can Order from us both as a Guest and via a Registered Customer Account. However, having your own Account has its advantages: You can track your Orders, Order History, faster Ordering Processes, Special Conditions and Access to possible Special Promotions.
Can I Order as a Corporate Customer?
Of course you can Order from us as a Corporate Customer. Simply enter your Company name under your Billing Address when Registering or Ordering. The Invoice for your Order will then Automatically be issued to the Company. Our Customers include:
Hint: As a Commercial Customer with a valid German VAT ID, you also have the option of Ordering on Account. As a Corporate Customer, you also benefit from Attractive Special Conditions.
Can I Order as a Private Customer?
Frigopartners.com is the Online Shop for Refrigeration and Air Conditioning Technology for everyone. We are convinced that innovative Air Conditioning and Refrigeration Technology should not just be reserved for exclusive companies. Private Customers can therefore also Order from us without any problems. Our Team of experts will be happy to help you choose the right Product.
I have not Received an Order confirmation - what should I do?
Please check your Spam Folder first. If you cannot find anything there, please Contact Us so that we can check whether your Order has been received correctly. Sometimes it takes a few minutes to send the Automatic Order Confirmation.
Mail: [email protected]
Telephone: +49 (0) 2554 912 959 6
Or: Contact Form
Where can I view My Order?
As a Registered Customer, you have the option of viewing your Orders in your Customer Account under Orders. To do this, first log in to your Customer Account.
Once you have Successfully logged in, you can call up all the important Information about your Orders.
How can I change or cancel My Order?
For completed Orders, your Order can unfortunately only be changed or cancelled retrospectively as long as the Goods have not yet been prepared for dispatch. If you wish to change or cancel your Order after it has been completed, please contact our Customer Service Team as soon as possible by Email: [email protected] or Phone: +49 (0) 2554 912 959 6.
I have received an item that I didn't Order. What should I do?
Have you received an incorrect or additional Item that you did not Order? We apologise for any inconvenience caused. Please contact our Customer Service on +49 (0) 2554 912 959 6 or send an E-Mail to [email protected] so that we can arrange for your desired Item to be dispatched as quickly as possible.
Please pack the incorrectly delivered item securely (You are Welcome to use the original Packaging Material for this) and hand the Parcel in at a Parcel Shop or Packing station of your choice. You will receive a suitable parcel label from us by E-Mail after you have contacted us. If you would like us to collect the Parcel from your Premises, please let us know directly.
We will of course bear the Costs for the return Shipment.
How safe is Shopping at Frigopartners?
We attach great importance to the Protection of your Personal Data and naturally comply with all applicable Data Protection regulations. We use your data exclusively to Process Orders and to Optimise Our Service. Your data will only be passed on to third parties if this is necessary for Order Processing (e.g. to Despatch Service Providers). Your data will not be passed on to Third Parties without your express consent. Further details can be found in our Privacy Policy.
In order to protect your Data in the best possible way, we use SSL Encryption. This means that all personal Information that you send to us is transmitted securely and cannot be viewed by Unauthorised persons.
If you suspect that Third Parties have Gained Unauthorised Access to your Data, we recommend that You Change Your Password Immediately. You can easily do this in Your Customer Account under Personal Profile.
Certified security with Trusted Shops
Our Shop has been awarded the well-known Trusted Shops seal of Approval. This Seal has stood for Secure Online Shopping since 1999, regardless of the Payment Method selected.
During the Certification Process, all retailers must undergo Comprehensive safety checks. This includes more than 100 Individual Criteria in the following areas:
✅ Creditworthiness
✅ Security Technology
✅ Price Transparency
✅ Duty to Inform
✅ Customer Service
✅ Data Protection
These Criteria are regularly updated and adapted to the latest Legal Requirements and Consumer protection standards.
You can also benefit from Trusted Shops buyer Protection, which offers you Additional Protection for your Order. You can find more information about our Trusted Shops Profile and Customer reviews here:
➡️ Trusted Shops Profil von Frigopartners.com.
For further Information on Data Protection, please visit our Privacy Policy.
Can I buy VAT-Free from Frigopartners?
VAT-Free Purchases for Commercial Customers from Abroad
As a Commercial Customer from another EU Country, you have the option of making VAT-Free Purchases if the Delivery Address is outside Germany and you provide a valid VAT Identification number (VAT ID).
👉 Important:
- Please enter your valid VAT ID in the appropriate field during the Order Process.
- After successful Validation, the VAT is automatically set to zero.
- Unfortunately, VAT Exemption cannot be granted without a valid and confirmed VAT ID.
For Deliveries to Third Countries(outside the EU), exports are always VAT-Free.
Hint: VAT exemption for Deliveries within Germany is unfortunately not possible.
What does the Order Status in My Customer Account mean?
💠 Open: Your Order has been Successfully submitted and has been Received in our System. It will now be processed further.
💠 In Progress: Your Order is currently being Checked by Our Team and prepared for dispatch. If a Payment is still outstanding, it will also be processed in this Status.
💠 Completely Finalised: Your Order has been Successfully Processed and has left our Warehouse. The Parcel is on its way to you or has already been Delivered.
💠 Cancelled: Your Order has been Cancelled either by you or by Our System. If you have not requested a Cancellation or if you have any questions, please Contact Our Customer Service.
💠 Refunded: The Purchase Amount of your Order has been Refunded in Full or in Part. This may have been due to a Return or Cancellation.
💠 Payment Outstanding: The Payment for your Order has not yet been Completed. There may be various reasons for this, e.g. an incomplete Payment Process or an ongoing check by the Payment Provider. We can only process your Order once payment has been Confirmed in full. If problems occur, please try an alternative Payment Method or contact us.
💠 Failed: The Order process could not be successfully Completed. This may be due to a Technical Error or a Cancelled Payment Process. Please try to place the order again. If the problem Persists, we will be happy to help you.
💠 Partially Delivered: Part of your Order has already been Dispatched, while other Items are still being processed or will be delivered later.
💠 Deferred: Your Order has been Temporarily Paused, for example because a Product is currently unavailable or further information is required.
💠 Hint: As soon as the Status of your Order changes, you will Receive an E-Mail notification with the relevant details. If you have any questions about your Order, please do not hesitate to Contact Us.
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Where can I find My Order Number?
You can find your Order Number in Your Customer Account in the Orders Section. You will also be informed of the Order Number in the Order Confirmation that you receive by E-Mail.
Please quote your Order Number whenever you Contact Us - whether by Phone or E-Mail - so that we can process Your Enquiry as quickly as possible. Our Shop Order Numbers always begin with ‘SB’.
When will I Receive My Invoice?
Your Invoice will be sent automatically by E-Mail to the Address you have provided one Day after the Goods have been Dispatched.
If Your Company uses a General Invoice E-Mail Address, you are welcome to inform us of this. Simply send a short message to [email protected] so that we can adjust the Invoice Delivery accordingly.
Payment
Which Payment Methods are accepted at Frigopartners?
We offer various secure Payment Methods. You can find Detailed Information on our Payment Methods page.
Credit Card(Visa, MasterCard)
Pay securely and conveniently with your Credit Card. The transaction is encrypted via our Payment Provider.
Prepayment (Bank Transfer)
Transfer the Invoice Amount to our account in advance. Your order will be Processed and Dispatched immediately after Receipt of Payment.
Our Bank Details: H + H Kältetechnik GmbH
Bank: Volksbank Ochtrup Laer B
IC: GENODEM1OTR
IBAN: DE 30 4016 4618 5150 4866 00
PayPal
Use PayPal for Fast and Secure Payment. The amount can be paid immediately with a linked account or Credit Card.
Sofortüberweisung(Klarna)
With Klarna Sofortüberweisung you pay directly via Your Online Banking, without Additional Registration.
Purchase on Account (Only for Registered Commercial Customers from Germany)
Registered Commercial Customers with a valid German VAT ID have the option of Ordering on Account. You will receive the Invoice by E-Mail after the Goods have been Dispatched.
Other Payment Methods:
Apple Pay, iDeal, Payment by SEPA Direct Debit
- Payment by ‘Pay later’
- Payment by Instalment Purchase
- Payment by Sofort/Instant Bank Transfer
- Bancontact, BLIK, eps, Giropay, iDEAL, Multibanco, OXXO, Przelewy24, Trustly
Further Details on the Payment Options can be found under Payment Methods.
Can I order from Frigopartners on Account?
We offer Commercial Customers from Germany with a valid VAT ID the option of Ordering on Account.
Purchase on Account for Existing Customers
Registered Regular Customers can pay conveniently by Invoice. The Invoice Amount must be transferred after Receipt of the Goods within the Agreed Payment Period.
Purchase on Account for New Customers
Purchase on Account is also available to New Commercial Customers. The prerequisite for this is a Successful Check of the VAT ID and Creditworthiness.
If you are a Commercial Customer and do not see the option to Purchase on Account during the Ordering Process, please contact us at:
Telephone: +49 (0) 2554 912 959 6
E-Mail: [email protected]
We will be happy to check a customised Solution for You.
Further Information on Payment Options can be found under Payment Methods.
Is the Online Payment Process secure?
Yes, we attach great importance to the Security of Your Payments and personal Data. Our Shop is based on Shopware 6 and uses SSL Encryption so that all transmitted Information is Protected and cannot be viewed by Third Parties.
We also work exclusively with Established Payment Providers that comply with modern Security Standards to guarantee you a Reliable and Secure Payment Process.
As additional Protection, we offer you Trusted Shops Buyer Protection. This means that Your Purchases are covered by a Money-Back Guarantee - regardless of the Payment Method you choose. You can find more Information on this in our Trusted Shops Profile.
What happens if My Payment does not go through?
If there are Any Problems during the Payment Process, you will usually receive an Error Message. In this case, you don't have to place the Order Again, as it will still be recorded in our System - only the Payment was not successfully completed.
You have the option of making the Payment at a later date in the Orders section. Alternatively, you can choose a different Payment Method or Contact Us so that we can find a solution together.
For unpaid Orders, we also send Payment Reminders with a Payment Link that you can use to conveniently pay the outstanding amount. In this way, we ensure that your Order is processed as quickly as possible.
If you continue to experience Problems, Our Customer Service team will be Happy to Help.
Why are not all Payment Methods displayed in the Order Process?
The available Payment Methods depend on various Factors, including the Total Amount of Your Purchase and the Result of an automated Risk Check by the respective Payment Provider.
This check is Carried out anew for each Order and determines which Payment Methods can be offered in Your individual case. It is therefore possible that certain Payment Methods are available for one Order that may not be available for another order. Unfortunately, we have no Influence over this.
If a desired Payment Method is not displayed or if you have any Questions, Our Customer Service will be Happy to Help You.
How and when will I Receive the Invoice for My Order?
The Invoice for Your Order will be sent to the E-Mail Address you entered during the Ordering Process. Your Order will be Dispatched automatically as soon as it has left our Warehouse.
If Your Company uses a special E-Mail Address for Sending Invoices, please enter this directly in the Invoice Data during the Order Process.
If You have forgotten this, You can inform us of the correct Billing Address at any time. Simply Contact Us by :
Telephone: +49 (0) 2554 912 959 6
E-Mail: [email protected]
When will I Receive My Refund?
If you have exercised Your Right of Cancellation, the value of the Goods will be Refunded within 14 Days after we have Received and Inspected the Returned Goods.
Please note that we can only take back unused Goods in their Original Condition. If the Goods show signs of use or are damaged, a full refund may not be possible.
The Refund will be made using the same Payment Method that you used for the original Order. If you would like an alternative Method of Repayment, please let us know directly when Requesting the Return.
We reserve the Right to make the Refund only when we have received the Goods or you have provided Proof of the Return Shipment.
Further Information on your Right of Cancellation can be found here: Right of Cancellation.
Delivery & Shipping
Where can I find General Information on Shipping and Delivery?
You can find all the Important Information about Shipping Methods, Delivery Times and Shipping Costs on our Delivery and Shipping page. There you will find detailed information about our Shipping Options and how to Track Your Order.
What do I do if My Parcel arrives Damaged?
We are sorry if Your Parcel has arrived Damaged. Please check immediately upon Delivery that the Packaging is intact and proceed as follows:
1. Visible Damage during Delivery
If you notice any Damage to the Packaging on Delivery (e.g. Damage, open or newly glued Areas), we recommend that you Contact Us:
- Have the Damage documented directly by the Deliverer.
- Refuse Acceptance and note the Reason on the Delivery Note (e.g. ‘Parcel Damaged, Acceptance Refused’).
- Take a Photo of the unopened Damaged Parcel.
2. Discover hidden Damage after Acceptance
If you have already accepted the Delivery and later realise that the contents are Damaged:
- Take a Photo of the unopened Parcel with the visible Damage.
- Open the Parcel carefully and check whether the Ordered Items are also Damaged.
- If the item is Damaged, please Contact Us immediately:
Customer Service:
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Please have the following Information ready:
- Your Order Number
- A brief description of the Damage and how it may have Occurred
- Photos of the Damaged Parcel(unopened) and the defective Item
3. Important Information on Complaints
- If only the Parcel has been Damaged but the contents are Intact, we ask for your understanding that we can't provide a replacement for Damaged Shipping Material.
- Please ask the Shipping Company to confirm that the Parcel has been Damaged. Without this proof, we cannot submit a complaint to the Shipping Company and therefore cannot make a replacement Delivery or Refund.
- Ideally, you should Document the Damage when you Receive the Parcel.
I have already placed My Order, but would like to change My Delivery Address
For Orders that have already been completed, subsequent changes to the Delivery Address can only be made in Exceptional Cases, as long as the Dispatch of the Goods has not yet been prepared.
If you wish to change your Address after Completing your Order, please Contact Our Customer Service as soon as possible:
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Important Note:
For Orders that have been paid for with PayPal, a subsequent change of Address is not possible. In this case, please Cancel the existing Order and place a new Order with the correct Delivery Address.
Thank you for Your Understanding.
Can I shop at Frigopartners without Paying VAT?
VAT-Free Purchases for Commercial Customers from Abroad
As a Commercial Customer from another EU Country, you have the option of making VAT-Free purchases if the Delivery Address is outside Germany and you provide a valid VAT Identification Number(VAT ID).
👉 Important:
- Please enter your valid VAT ID in the appropriate Field during the Order Process.
- After successful Validation, the VAT is automatically set to Zero.
- Unfortunately, VAT exemption can't be granted without a valid and confirmed VAT ID.
For Deliveries to third Countries (outside the EU), exports are always VAT-Free.
Hint: VAT exemption for Deliveries within Germany is unfortunately not possible.
What Shipping Methods are Available?
Depending on the Product we offer:
- Standard Shipping (Parcel Service, e.g. DHL)
- Forwarding Dispatch for bulky or heavy Products
- Express Shipping (where available)
The exact Costs and Shipping Options will be displayed in the Shopping Cart as soon as you have entered your Address.
How long does the Delivery Take?
As soon as Your Parcel has been dispatched, you will receive a Dispatch Confirmation by E-Mail. In this E-Mail You will also find a Consignment Number, which You can use to track the status of Your Delivery online at any time.
Delivery time for Goods in Stock:
- Orders for immediately available Items are usually dispatched within one Working Day.
- In Exceptional cases, delays may occur if certain Products or Customised Products are not directly in stock at our Central Warehouse.
During the Ordering Process, You will see the current estimated Delivery Time in Working Days for each Item.
What happens if my Items have different Delivery Times?
We dispatch your Items as quickly as possible. If Your Order Contains Items with different Delivery Times, they will be Dispatched in Instalments. This ensures that you receive the available Products immediately.
If you have any Questions about Your Delivery, our Customer Service Team will be Happy to Help:
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Can I track My Delivery?
You can check the Dispatch status of Your Order using the Consignment Number, which we will send you by E-Mail once Your Parcel has been Dispatched. As a Registered Customer, you also have the option of checking the Status of Your Shipment in Your Personal log-in area under ‘Orders’.
Do you also Ship Abroad?
Yes, we deliver to various Countries within the EU. The available Delivery Countries can be selected directly in the Order Process. You can select Your Country during the Checkout and the corresponding Shipping Costs will be calculated automatically.
If your desired Delivery Country is not Available in the selection, please select the option ‘Self-Collector’ in the checkout and leave a Comment that you need a Shipping Offer for Your Country. Our Customer Service will then get in touch with You and Provide You with a customised Quote.
Please note that we don't deliver to Crisis Areas.
If you have any Questions about International Shipping, please contact us:
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
What happens if I'm not at Home at the time of Delivery?
If the Parcel Service doesn't find you, it will usually leave a Notification Card or inform you by Email/SMS. You can then either arrange a new Delivery Date, collect the Parcel from the nearest Parcel Shop or contact Customer Service. In the case of forwarding Deliveries, the forwarding agent will Contact You in advance to arrange a suitable Date and Time.
Can I pick up My Order Myself at the Store?
Yes, Self-Collection is possible by prior Arrangement. To do this, select the ‘Self-collection’ option in the Checkout and Contact Us to arrange an Appointment.
Pick-up Address:H + H Kältetechnik GmbH, Borghorster Str. 68, 48366 Laer
Return & Refund
How do Returns work?
As a customer of Frigopartners.com You have the Right to Cancel your purchase contract within fourteen Days without giving Reasons and to Return your Order to us.
How do I exercise My Right of Cancellation?
To exercise your Right of Cancellation, please contact our Customer Support first before You initiate a Return. We can only accept Returns that have been Registered in advance.
📧 E-Mail: [email protected]
📞 Telephone: +49 (0) 2554 912 959 6
If you wish, you can use our Sample Cancellation Form, which you will find in our Cancellation Policy.
Returning Your Goods
- After Registering Your Return, you will receive a Returns Confirmation from us with further Instructions.
- Pack the Items securely for transport to avoid Damage. If possible, use the Original Packaging Material.
- Enclose the Returns Slip that You Receive from us by E-Mail after your Enquiry.
- Please send Your Return only to the following Address:
H + H Kältetechnik GmbH
Borghorster Str. 68
48366 Laer
Important: Unannounced Returns can't be Processed.
Costs of the Return
The Return Costs shall be borne by the Buyer, unless it is a justified Complaint or a Warranty Case.
Important Notes on Returns
- We can only take back unused Goods in their Original condition.
- The Right of Cancellation doesn't apply to custom-made items or items specially configured according to Customer Requirements.
Further Information on Your Right of Cancellation can be found in our Cancellation Policy.
How long do I have to Return an Product?
Consumers have a statutory right of Cancellation of 14 Days from receipt of the Goods. Within this period, you can Return the Item without giving Reasons, provided it is unused and in its Original Condition.
📌 Important Note: The Right of Cancellation and the associated return period only apply to Private Customers(Consumers) in accordance with § 13 BGB. Commercial Customers are excluded from the Right of Cancellation. A return of Goods by Commercial Customers is only possible after prior consultation with Our Customer Service and under certain Conditions.
If you would like to register a Return, please contact our Customer Support in advance:
📧 E-Mail: [email protected]
📞 Telephone: +49 (0) 2554 912 959 6
Further Details on the Right of Cancellation can be found in Our Cancellation Policy.
How do I get My Money Back?
If you have exercised your Right of Cancellation, the Value of the Goods will be Refunded within 14 Days after we have received and inspected the returned Goods.
Please note that we can only take back unused Items in their Original Condition. If the Goods show signs of use or are Damaged, a full Refund may not be possible.
The Refund will be made using the same Payment Method that you used for the Original Order. If you would like an alternative Method of Repayment, please let us know directly when Requesting the Return.
We reserve the Right to make the Refund only when we have received the Goods or You have provided Proof of the Return Shipment.
Further Information on your Right of Cancellation can be found here: Right of Cancellation..
Services
How do I find the Right Device for My Needs?
The Choice of the right Appliance depends on various Factors such as Room Size, Cooling Capacity, Energy Efficiency and Intended use. To help you find the optimum Solution for Your Project, we will be happy to provide you with personalised advice.
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Alternatively, you can also use our Online Calculation for Cooling Systems to obtain an initial Estimate:
➡️ Calculation of Cooling Systems
Our Team of experts will be Happy to Help You!
Do you also offer Installation or Maintenance?
Frigopartners.com is your Specialist for high-quality Refrigeration, Air Conditioning and Ventilation Technology. We offer an extensive range of Refrigeration and Air Conditioning accessories for commercial and private Customers.
📌 Important Note: We only sell our Products and don't offer Commissioning or Maintenance. For professional Installation and Maintenance, we recommend Commissioning a certified Refrigeration or Air Conditioning Technician.
Our Customer Service Team will be happy to Help you find the right Accessories for your Project. Please Contact Us:
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Can I Order Spare Parts from you?
Yes, we stock an extensive range of Spare Parts and Accessories for Refrigeration and Air Conditioning Technology. Please tell us the Product Name or Article Number so that we can offer you the right Spare Part quickly.
If you are not sure which Spare Part You need, simply use our AI-supported Image Search:
➡️ Find Spare Part via Image Search
Alternatively, You can submit a Spare Parts Enquiry using our Form:
Our Team will be Happy to Help You!
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
How do I Contact Customer Service?
Our Customer Service team will be Happy to Help You during our Service Hours:
🕘 Monday to Thursday:
08:00 – 17:00 hrs
🕘 Friday:
08:00 – 15:00 hrs
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
We are Happy to Help You with Questions about Products, Orders or Technical issues!
Do you Offer a 24-Hour Emergency Service?
No, we don't offer a 24-hour Emergency Service, as we are purely a Specialised Dealer for Refrigeration and Air Conditioning Technology and do not offer any Installation or Maintenance Services ourselves.
Our Customer Service is only available during our regular Service Hours:
🕘 Monday to Thursday:
08:00 – 17:00 hrs
🕘 Friday:
08:00 – 15:00 hrs
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
If You urgently need a Spare Part or a Product, we can dispatch goods in Stock by Express within Germany by prior arrangement so that You receive Your Order as quickly as possible. Please Contact Us directly for this.
What other Services do you Offer?
We offer a range of additional Services to provide You with the best possible support for your Refrigeration and Air Conditioning Projects. Our Services include:
- Refrigerant Enquiries: Consultancy and Procurement of suitable Refrigerants for your Specific Requirements.
- Calculation of Cooling Systems: Support with the Design and Dimensioning of Cooling Systems to ensure optimum Efficiency and Performance.
- Repair of Compressors: Professional Repair and Maintenance of Refrigeration Compressors to extend the Service life of Your Appliances.
- Tool Enquiries: Provision of and Advice on Special Tools for the Installation and Maintenance of Refrigeration and Air Conditioning Systems.
- Refrigeration Technology: Comprehensive Services and Products for all aspects of Refrigeration Technology, customised to your individual needs.
- Evaporator Enquiries: Advice and Selection of suitable Evaporators for Your Systems, adapted to specific operating conditions.
- Installation Partner: Installation Partner form for interested Installation Companies for our Decarbonize Heat Pumps.
For more Information on our Services, please visit our Service and Help Page. Our Team of Experts will be happy to provide you with personalised Advice and Support.
Is there a Newsletter with Offers and News?
Yes, sign up for Our Newsletter and regularly receive exclusive Offers, New Products and Industry Trends.
Do you also Sell used or Refurbished Devices?
No, we only sell new Products in their original packaging directly from the Manufacturer.
However, if you are interested in the Repair or General Overhaul of your Semi-Hermetic Compressors, we can offer You a professional Repair Service. Please send us Your Enquiry using our Online Form:
Our Team will get in Touch with You as soon as possible.
Are there Volume Discounts for Larger Orders?
Yes, we can offer Customised Discounts for larger Order quantities or regular Purchases. Contact Us for a Customised Offer.
Other
I haven't found an Answer to My Question - what should I do?
If you have not found the right Answer in Our FAQ, we will be happy to help You personally. Simply Contact Us by E-Mail or Telephone and our Customer Service Team will take care of Your Enquiry.
📞 Telephone: +49 (0) 2554 912 959 6
📧 E-Mail: [email protected]
Our Service Hours:
🕘 Monday to Thursday:
08:00 – 17:00 hrs
🕘 Friday:
08:00 – 15:00 hrs
💡 Hint: Our FAQs are constantly updated to provide you with the latest Information on our Products, Ordering Processes and Services. So please check back regularly!
Do you Offer Training or Further Education in the field of Refrigeration Technology?
We don't currently offer any Training Courses. If You are Interested in Specialist Seminars or Training Courses, we recommend that you contact specialised Training Centres or Professional Associations.