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Revocation right for consumers
(A ‘consumer’ is any natural person who concludes a legal transaction which, to an overwhelming extent, cannot be attributed to either his commercial or independent professional activities.)

Instructions for revocation

Revocation right
You have the right to revoke this contract within one month without specifying any reasons.
The revocation period is one month with effect from the day,


-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the products, provided you had ordered one or more products within the scope of a standard order and this/these product/products is/are delivered uniformly;

-  on which you or a third party nominated by you, which is not the carrier, had taken possession of the last product, provided you had ordered several products within the scope of a standard order and these products are delivered separately;

- on which you or a third party nominated by you, which is not the carrier, had taken possession of the last part delivery or the last unit, provided you had ordered a product, which is delivered in several part deliveries or units;

To exercise your right of withdrawal, you must inform us (H + H Kältetechnik GmbH, Borghorster Str.68, 48366 Laer, Telephone number: 02554-9129839, E-Mail address: [email protected]) by means of a clear declaration (e.g. a letter sent by post, or an e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.

In order to safeguard the revocation period, it is sufficient that you send the notification about the exercise of the revocation right before the expiry of the revocation period.

Consequences of the revocation

If you revoke this contract, we shall repay all the payments, which we received from you, including the delivery costs (with the exception of additional costs, which arise from that fact that you selected a form of delivery other than the most reasonable standard delivery offered by us), immediately and at the latest within 14 days from the day on which we received the notification about the revocation of this contract from you. We use the same means of payment, which you had originally used during the original transaction, for this repayment unless expressly agreed otherwise with you; you will not be charged any fees owing to this repayment.


We can refuse the repayment for products that can be shipped via parcels, until these products are returned to us or until you have furnished proof that you have sent these products back to us, depending on whichever is earlier.

We collect the products that cannot be shipped via parcels.

You must return or transfer the products which can be shipped via parcels to usimmediately and, in any case, at the latest within 14 days with effect from the day on which you inform us of the revocation of this contract. The deadline is maintained if you send the products  which can be shipped via parcels before the expiry of the 14-day deadline.

You bear the direct costs for returning the products that can be shipped via parcels as well as the direct costs for returning the products that cannot be shipped via parcels. The costs for products that cannot be shipped via parcels are estimated at approximately maximum 69 euros.

You must pay for any depreciation of the products only if this depreciation can be attributed to any handling with you that was not necessary for checking the condition, features and functionality of the products.

Criteria for exclusion or expiry

The revocation right is not available for contracts

  • for delivery of products, which are not prefabricated and for whose manufacturing an individual selection or stipulation by the consumer is important or which are clearly tailored to the personal requirements of the consumer;
  • for delivery of products, which can spoil quickly or whose use-by date would be exceeded quickly;
  • for delivery of alcoholic drinks, whose price was agreed at the time of concluding the contract, which however can be delivered 30 days after the conclusion of the contract at the earliest and whose current value depends on the fluctuations in the market, on which the entrepreneur has no influence;
  • for delivery of newspapers, periodicals or magazines with the exception of subscription contracts.
The revocation right expires prematurely in case of contracts
  • for delivery of sealed products, which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after the delivery;
  • for delivery of products if they have been mixed inseparably with other goods after the delivery, owing to their condition;
  • for delivery of sound or video recording or computer software in a sealed package if the seal has been removed after the delivery.



Specimen - revocation form

(If you wish to revoke the contract, please fill up this form and send it back to us.)

- To H + H Kältetechnik GmbH, Borghorster Str.68, 48366 Laer, Email address: [email protected] :

- I/we (*) herewith revoke the contract concluded by me/ us (*) regarding the purchase of the following  products (*)/
  the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of a notification on paper)
- Date

(*) Cross out the incorrect option.


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Revocation Right for Consumers


(A Consumer is any natural person who enters into a Legal Transaction for purposes that are predominantly neither Commercial nor related to their Self-Employed Professional activity.)

Cancellation Policy

Right of Withdrawal

You have the right to Cancel this contract within 14 Days without giving any reason.
The Withdrawal period is 14 Days from the Day

  • at which you, or a third party designated by you (other than the Carrier), took possession of the Goods, provided that you have Ordered one or more items as part of a single Order and these are Delivered together
  • on the date on which you, or a third party designated by you (other than the Carrier), took possession of the Last Item, provided that you have Ordered several items as part of a single Order and these are Delivered separately
  • on the date on which you, or a third party designated by you (other than the Carrier), took possession of the Final partial consignment or the Final Item, provided that you have Ordered goods which are delivered in several partial consignments or items

To exercise your Right of Withdrawal, you must inform us (H + H Kältetechnik GmbH, Borghorster Str. 68, 48366 Laer, Telephone Number: +49 (0) 2554 912 959 6 , Email Address: [email protected] ) by means of a clear statement (e.g. a letter sent by post or an Email) informing us of your decision to withdraw from this Contract. You may use the attached model Withdrawal form for this purpose, although this is not mandatory.

To comply with the Withdrawal period, it is sufficient for you to send Notification of your intention to exercise your right of Withdrawal before the Withdrawal period expires.

If you Withdraw from this Contract, we shall refund to you all Payments we have received from you, including Delivery Costs (with the exception of any additional Costs arising from your choice of a Delivery Method other than the cheapest standard Delivery offered by us), without delay and at the latest within 14 Days of the day on which we receive notification of your Withdrawal from this Contract. We will make this refund using the same Payment Method you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees in connection with this refund.

We may Withhold a refund for Goods that can be sent by Parcel post until we have received those goods back or until you have provided proof that you have returned them, whichever is the earlier.

We will collect Goods that cannot be sent by Parcel Post.

You must return or hand over the Goods that can be sent by Parcel post to us without delay and, in any event, no later than 14 Days from the date on which you notify us of your Withdrawal from this Contract. The deadline is deemed to have been met if you post the Goods that can be sent by Parcel post before the 14-Day period expires.

You are responsible for the direct Costs of returning Goods that can be sent by Parcel post, as well as the direct costs of returning Goods that cannot be sent by Parcel Post. The Costs for Goods that cannot be sent by Parcel Post are estimated at a maximum of approximately 69 EUR.

You are only liable for any loss in value of the Goods if this loss is attributable to handling of the goods that goes beyond what is necessary to assess their Nature, Characteristics and Functioning.

The Right of Withdrawal doesn't apply to Contracts
  • for the Supply of Goods which are not prefabricated and for the Manufacture of which an individual choice or Specification by the Consumer is decisive, or which are clearly tailored to the Consumer’s personal needs
  • for the Supply of Goods which are liable to Deteriorate rapidly or whose use-by date would be exceeded rapidly;
  • for the Supply of Alcoholic Beverages, the Price of which was agreed at the time the Contract was Concluded, but which cannot be Supplied until at least 30 Days after the Contract was Concluded, and whose current value depends on Market Fluctuations over which the trader has no control
  • for the supply of Newspapers, Periodicals or Magazines, with the exception of Subscription Contracts.

The Right of Withdrawal expires early in the Case of Contracts
  • for the Supply of sealed Goods which, for reasons of health Protection or Hygiene, are not suitable for return if their seal has been broken after Delivery
  • in respect of the Supply of Goods where, following Delivery, such goods have, by virtue of their nature, become inseparably mixed with other Goods
  • for the Supply of Audio or Video recordings or Computer Software in a sealed package, where the seal has been broken after Delivery.

(If you wish to Cancel the Contract, please complete this Form and return it to us.)

  • An H + H Kältetechnik GmbH, Borghorster Str.68, 48366 Laer, Email Address: [email protected] :
  • I/we (*) hereby Withdraw from the Contract concluded by me/us (*) for the Purchase of the following Goods (*)/the Provision of the following Service (*)
  • Ordered on (*)/ Received on (*)
  • Name of the Consumer(s)
  • Address of the consumer(s)
  • Signature of the Consumer(s) (only for Notifications on paper)
  • Datum

(*) Delete as Appropriate.

returnformular

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Returns Form

Fields marked with asterisks (*) are required.