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Service information for end customers

Find an installer for installation
and commissioning

You have bought a unit or are planning to, and you are looking for someone to install and commission it properly. We are a specialist distributor of refrigeration, air conditioning and heat pump equipment. We do not carry out installations ourselves and do not arrange installation jobs – but we would like to help you as much as we can with your search.

On this page you will find proven search routes, a checklist for your first conversation and an assistant that writes your request for you. Please understand that we cannot say how many installers are available in your area, nor whether a particular company will install equipment bought online – that is for each company to decide.

Our role
Sale and shipping of units, components and accessories
Technical product information on our range
No installation, no on-site commissioning
No brokering or coordination of installation jobs
Independent search routes
Check certified refrigerant qualifications
Checklist for your request
Refrigeration, air conditioning and heat pumps
Search routes

How to find a suitable installer near you

The following directories and platforms are independent of us. Tell us briefly what you need and where you are – we will sort the relevant search routes and prepare the search terms for you.

1What do you need?
2Where are you searching?
Added to the search links and copied to the clipboard for directories that do not allow direct links. If left blank, Google Maps will usually use your current location.
Recommended
Google Maps
Local search

Alternatively, search Google Maps for a suitable installer in your area – with reviews, opening hours and phone numbers. Choose the search term that matches your project:

Without a location, Google will usually use your current location. Tip: if you cannot find anyone within 20 km, widen the search to the nearest larger town – many companies travel 50 km or more.

Recommended
Manufacturers and trade associations
Partner search

Many manufacturers of air conditioners, heat pumps and refrigeration equipment offer a search for trained installation partners on their country website. The national trade association for refrigeration and air conditioning or your regional chamber of trades can also name member companies.

  • Search for “[manufacturer] installer” plus your country.
  • Ask the association for companies certified under the F-gas Regulation.

These directories are independent of us; we cannot comment on individual companies.

Before hiring

Some companies only install units they have supplied themselves.

Please ask the installer about the following points before you buy or place the order. Tick off what has already been clarified – your progress is saved in this browser.

0 / 7points clarified
Request assistant

Your request in one text – ready to send

The more precise your request, the more reliable the quote. Fill in what you know – everything is optional. Missing details appear in the text as “to be confirmed”, so the installer can ask specific questions rather than turning you down.

Unit
Installation site
Electrical connection
Scope, timing and contact
Your request text

The text is created entirely in your browser – none of it is sent to us. Paste it into the installer's contact form, an email or a job listing on a trades platform, and attach photos of the installation site.

Preparation

These details will speed up your request

Have this information ready when you contact an installer. All of it feeds into the request assistant above.

Unit and manufacturerModel name, item number and manufacturer of the planned or already purchased unit.
Refrigerant and capacityRefrigerant used, charge and cooling or heating capacity according to the data sheet.
Installation siteLocation, pipe lengths, wall openings, height difference and access for installation.
Electrical connectionExisting circuit protection, single-phase or three-phase supply and any cables already installed.
Photos of the sitePhotos of the indoor and outdoor areas save questions and often a site visit.
Timing and scopePreferred date and whether you need the complete installation or only commissioning.
Check qualifications

How to recognise a qualified company

Under the EU F-gas Regulation, work on the refrigerant circuit requires proof of qualification. You can ask about the following points without any technical knowledge – a reputable company will answer them without hesitation.

Certification under the F-gas Regulation

Anyone who opens, evacuates or charges refrigerant circuits or recovers refrigerant needs a personal certificate. There are four categories; Category I covers all activities with no limit on the refrigerant charge. In addition, the company itself must be certified.

  • Ask about the category and the company certificate.
  • In Germany, certificates issued under the previous regulation remain valid until 12 March 2029; please check the transitional rules in your own country.
Trade registration and professional association

Registration in the relevant trade register and membership of a trade association are good indicators – association directories list member companies only.

Manufacturer training for your brand

Many manufacturers only grant extended warranties if installation and commissioning are carried out and documented by a trained partner company. Ask the manufacturer about its installer search for your region and compare the results with your shortlist.

Documentation and records

Ask for the commissioning report and keep it safe. Above certain refrigerant charges, regular leak checks and a system logbook are also required – clarify straight away whether the company will take on maintenance.

The information on this page is general guidance given to the best of our knowledge and does not replace legal advice. The regulations in force and the information provided by the manufacturer and the installing company are authoritative.

Frequently asked questions

Questions from end customers

We are purely a specialist distributor of refrigeration, air conditioning and heat pump equipment. Installation and commissioning are local services provided by a regional installer with its own refrigerant certification. We also do not broker installation jobs.
Under the EU F-gas Regulation, work on the refrigerant circuit – such as connecting, evacuating and charging pipework – may only be carried out by certified personnel. Depending on what you agree with the installer, you can do preparatory work such as wall openings, brackets or cable trunking yourself and save on installation costs.
We are unable to say. Prices depend on the unit, pipe route, building situation and region, and are calculated solely by the installer you hire. Ideally, get two or three quotes and make sure travel, materials and commissioning are included.
That is their right and it does happen. Ask specifically for companies that install units supplied by others, and clarify this before you buy. You will usually find several providers in your area through the search routes above. It also helps to request the installation as a pure service and to say openly that the unit has already been purchased.
Your statutory rights regarding the delivered unit remain unaffected. However, manufacturer warranties often require the unit to be properly installed and commissioned by a qualified company, with this documented. Keep the commissioning report.
Widen the search radius to 50–100 km, make enquiries outside the summer season and give a flexible time frame – this significantly improves your chances of getting an appointment. Also ask specifically about commissioning only: if you have the bracket, wall opening, cable trunking and supply cable prepared, the installer has less work to do and short-notice appointments become more likely.
Important note on external installers

Selection, hiring, scheduling and invoicing take place exclusively and directly between you and the installer concerned.

We cannot comment on the availability, pricing, qualifications or quality of work of external companies, and we do not broker, commission or coordinate installation work. The directories and platforms mentioned are independent third-party services; we accept no liability for their content.

Questions about the unit rather than the installation?

We are happy to advise you on the selection, technology and availability of our products. For on-site installation, please contact an installer found via the search routes above.

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