A service from frigopartners

Withdrawal, return or complaint

Register a withdrawal, delivery problem or faulty part here in one form. We get back to you with the next step – return label, replacement or credit.

No customer account needed
Send photos right away
Confirmation by e-mail

1What is it about?

Withdrawal / return Withdraw from the contract or return goods – consumers only. Delivery problem Arrived damaged, wrong item or something is missing. Faulty / complaint A part does not work or has failed.

First choose what it is about – the matching fields will then appear.

Who can return goods

Consumers: 14 days from receipt of the goods – cancellation policy
Businesses: no right of withdrawal or return.
Return: complete, in the original packaging if possible.
Part faulty? Please choose “Faulty / complaint”.

2Order and contact

Order number

Shown in your order confirmation and on the invoice.

E-mail

We send the confirmation of receipt here.

Name

Company (optional)

Phone (optional)

3Which items?

Entire order Individual items

Item

Quantity

4Reason and details

Reason

Condition of the goods (optional)

Serial number (optional)

Please do not install. Only inspect the goods as you could in a shop. If they have been installed, connected, filled or fitted – even just as a trial – we can no longer sell them. We will charge you for the loss in value, in individual cases up to the full purchase price.

I confirm that the goods are unused, have not been installed or fitted, have not been subject to an installation attempt and can be resold.

What happened? Note (optional)

Photos or PDF (optional) Choose photos or PDF

For faults or transport damage please send photos of the goods, packaging and rating plate. Up to 10 files (JPG, PNG, WebP or PDF).

What would you like?

Replacement or subsequent delivery Refund / credit

The goods are heavy or bulky (e.g. compressor, condensing unit) and need to be collected.

You immediately receive a confirmation of receipt by e-mail. Please wait for our reply with a label or collection date before shipping.

Questions about a withdrawal or complaint?

Our customer service will help you personally – by phone, with a call-back or in writing.

+49 2554 912 959 6 Mon–Thu 8 am–5 pm, Fri 8 am–3 pm (CET)

Request a call-back Contact form

A service of H + H Kältetechnik GmbH, Laer, Germany – specialist wholesaler for refrigeration and air conditioning since 2008.